Desktop Support Services
Having specialised in the field of IT Service Management for the past decade, Quintica know what it takes to manage IT Services. With highly qualified industry expertise at your disposal, Quintica's Desktop Support Services ensure that your Organisation receives the best service available, enabling your key resource to focus on running your business, not IT. Whether you're looking to outsource your IT Operations or Service Desk function(s) or the management of specific processes or services, Quintica has the experience and expertise to deliver the service you expect from your investment in IT.

Service Desk
The focal point of running a managed service centre is discipline. Quintica’s internal service desk offers you 24 hour support, proactively advising on any issue during agreed service hours. Hosted and managed service desk solutions give you the benefit of a professional service, without the high running costs, constant upgrades and re-training issues associated with running your own infrastructure.

Monitoring and reporting
Quintica’s state of the art Network Operations centre (NOC) is the direct link between your business and our constant monitoring facility. Predictive tools proactively alert staff on issues that could potentially impact on your services. Our NOC staff boasts the latest technical skills with ongoing training in process disciplines, customer service and IT-to-business integration. All services are delivered within the bounds of agreed Service levels to ensure predictability, that your applications, reports or equipment is available when required. Tier 1 products offer multiple layer protection without performance degradation. Our trained and experienced engineers understand customer service and how to optimise our technology to support your business.

Converged Infrastructure
This is achieved by converging server, storage and networks with facilities – all managed through a common management platform. As a result, you get an infrastructure that delivers a new level of simplicity, integration and automation that can accelerate the desired business outcomes. The solution supports virtualisation or a non-virtualised environment while offering a great amount of resiliency – from a single machine-high availability to a global high mission critical availability. Customers can have data running across different continents replicated to ensure a resilient infrastructure. The Converged Infrastructure supports modern IT users by not only meeting their dynamically changing business needs but also by effecting savings in maintaining legacy IT.